Got Questions?
Shipping + Orders
All U.S. Economy orders should arrive within 5 to 8 business days.
We’re a small business that packages each and every order by hand. While we try our darnedest to ship orders out within 24-48 hours of receipt, we promise it will be worth the wait—even if you happen to get your items towards the end of that timeframe! Please note that we do not package or ship items over weekends or on holidays.
Sorry, but we cannot promise to change any orders once we’ve had our hands on them.
We’re generally super nice people who are extremely accommodating, but no… we cannot cancel any orders.
We do not ship internationally for now.
Hey, neighbor! We sure do.
At checkout, choose “local pickup” for your shipping method, and reach out to us via email to arrange things. We’d love to have you swing by the farm for local pickup.
We love a good deal and are glad you do too! Coupons can be applied at checkout. From your shopping cart, advance to checkout. On the righthand side—along with items in your cart—you will see an area to apply a discount code.
Unfortunately, only one coupon can be applied to each order. Save the extras for a rainy day!
Visit the Accessories & Gifts page and choose your amount. All gift cards are digital and arrive electronically within a few hours. Don’t fear if you can’t find it in your inbox; just check your spam folder.
Returns + Product Issues
Because of the nature of personal care products, all sales are final, non-returnable, and not available for refund. We do not accept returns for any reason.
Unfortunately, we can’t help with any issues that might occur once we hand your package over to USPS.
In the rare instance that you have issues with the shipment of your order, please contact USPS directly. We are not responsible for lost or stolen packages, and they will not be refunded or exchanged. We do not accept returns for any reason.
Product + Company Info
What’s better than a party? A party with goat milk soap bar favors! We love making custom bars for baby showers, weddings, gift bags, and more.
For the perfect touch to any event, email us at hopehillfarm1@gmail.com. Please note that we need 6 to 8 weeks notice for a fundraiser, as our soaps must cure for 4 weeks. Good things come to those who wait!
Yes! We love supporting teams, schools, groups, and more with our soap selling. Please reach out if you are interested and remember that we need 6 to 8 weeks notice for a fundraiser, as our soaps must cure for 4 weeks. Good things come to those who wait!
Only the very best ingredients and a whole lotta love! If you have questions about the exact ingredients of a specific item, refer to the product description for that item. You’ll find all ingredients listed there.
If you want the skinny on the release of our highly coveted season soap collections, join our mailing list here!
We’ve got loads of happy customers who find our soaps to be the perfect solution for their widely varied skin conditions, including eczema, acne, sensitive skin, and psoriasis. While we cannot offer medical advice and always suggest referring to your doctor, we can tell you that goat milk soap has proven to be helpful for a range of skin ailments.
Sorry, but we do not offer any classes.
You’d be surprised by how complicated and technical the soap making process is, and it wouldn’t be safe for us to make soap in a class setting.
Yes! In addition to soap, one of our big passions at Hope Hill Farm is showing, breeding, and selling goats. We have an active and award-winning performance herd, which participates in linear appraisal, milk-testing, ADGA-sanctioned shows, and in 4-H settings.
We’d love to share our herd with those interested in expanding theirs. To learn more, check out our Herdbook or give us a shout at hopehillfarm1@gmail.com.
For bio-security reasons, we do not allow farm visits, except for special and pre-approved reasons. (That’s just a fancy way of saying we don’t want to risk any outside germs making our animals sick.)
Herdbook FAQs
We dam raise on our farm. I enjoy watching our goats be mothers and witnessing the relationship that they have with their kids. Our experience has proven that kids grow well and have fewer health problems when they are raised and fed by their dams. We have not experienced any teat or udder damage to our does due to dam raising, and they have performed well in the show ring–even while nursing kids. We are also a very busy family, and this works best with our schedule and my current milking routine. Kids are weaned at 8 weeks of age.
There may be instances in which we offer a supplemental bottle to multiples or a struggling kid, but generally our animals receive all milk from their dam. We do not routinely offer bottle kids for sale, but there may be instances where this could happen.
Yes! All of our kids are handled at birth, as well as several times a day–every single day–after that. We have many human kids who love spending time with our caprine kids! While each kid has its own personality (with some more innately friendly and others with more standoffish personalities), our kids are very well socialized and generally love people. We regularly have past buyers comment on how friendly our kids are.
We wean at 8 weeks when they are eating hay and grain well. They will be ready to leave the farm at that time. About two weeks before they are ready to leave, we will set up a pickup time with the buyer. Please see the sales policy page for more important pick up information.
Yes! We test either yearly or biyearly for CAE. We have never had a positive test on our farm. For a copy of our latest test results, please email me at hopehillfarm1@gmail.com.
We have not routinely tested for CL or Johne’s due to our low risk factor and the questionable accuracy of these blood tests.
We currently vaccinate all of our kids for CDT at 4 and 8 weeks. Our adult does are vaccinated for CDT 1 month before kidding.
All kids are disbudded between the ages of 7-14 days. I am diligent and appropriately aggressive in my disbudding method, but I make no guarantees about animals being free from scurs as an adult. If you want a horned animal, you must tell me within the first week after birth, and the animal must be paid for in full before it is a week old.
I do not deworm on a schedule. Due to the resistance of parasites to current dewormers on the market, I feel very strongly about not giving dewormers that may be unnecessary.
Being an RVT (registered veterinary technologist), I have been trained to interpret fecal exams. I run fecal tests routinely on my herd and only treat for parasites as needed and on an individual basis. My goal is to breed animals for parasite resistance.
Yes. I will provide an accurate record of all medications and procedures that have been done for each kid. Unless other arrangements or requests have been made, all kids will be disbudded, up to date on CDT, and on coccidia prevention when they leave Hope Hill Farm.
Absolutely! Although I don’t claim to be an expert, I have several years of experience with these animals, as well as a veterinary background. We want everyone to have success with animals we sell. I am happy to answer questions and will try to point you to trusted resources for further information.
We drink our goat’s milk raw. It is delicious and healthy in its raw state. I also freeze dozens of gallons of raw milk for my soap business.
We sell extra milk on a first come, first served basis. Our milking season is approximately April through October or November. Availability of milk will be more likely in the earlier months. Please email me at hopehillfarm1@gmail.com for availability and current price per gallon. Buyer must provide their own clean containers and pick up at the farm.
To stay in accordance with Indiana state law, all milk sold is labeled as pet food.
Yes! We are a 4-H family and appreciate what 4-H promotes in our youth. We are proud to support families in 4-H. If you provide proof that you are registered for goats in 4-H, we will happily give you a $50 discount for every kid you purchase from Hope Hill Farm.
